B2B Technical Support | 24/7 Expert Assistance & SLA-Guaranteed Resolution

Performance varies by model, capacity and use conditions. In general, RedEarth products are engineered for long time temperature retention, keeping cold drinks for over 12 hours and cold for over 24 hours. For the best result, you could pre-heat or pre-chill the bottle before filling, close the lid tightly, and minimize opening time.

Yes, our products are designed with secure lids and food-grade sealing components to help prevent leaks during normal daily use. Also always ensure the lid is tightened correctly.

RedEarth uses high-quality, food-grade materials such as 304 and 316L stainless steel, BPA-free components, and food-safe silicone seals. Coolers are built with durable shells and reliable insulation structures for outdoor performance.

Yes. Most RedEarth bottles feature a wide mouth design that makes it easy to add ice cubes, fruit, or supplements.

Wash before first use. Hand washing the body is recommended to protect the exterior finish. Lids and silicone parts can be cleaned with warm, neutral cleaner. Rinse thoroughly and air dry with the lid off to reduce odor buildup. Regular cleaning after daily use is recommended.

Stainless steel bodies are technically dishwasher safe, but hand washing is recommended to preserve the finish long term. Plastic lids and silicone parts should be placed on the top rack only if dishwasher use is necessary.

Please do not microwave stainless steel drinkware. For cold drinks, please add ice cubes instead of putting the product in freezer.

Yes. RedEarth applies a structured regional protection policy to help qualified partners build stable, long-term markets. Territory terms are defined in the official partnership agreement based on market, channel type, and performance.

Yes. RedEarth offers OEM/ODM cooperation for qualified partners, including custom colors, capacities, packaging, and product development support.

The RedEarth limited warranty is valid for one year from the original purchase date.

The warranty typically does not cover damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or failure to follow care instructions. Cosmetic scratches from everyday use may also fall outside standard coverage.

Replacement lids, seals, and accessories may be available depending on the product model. Send us your model number, product photos, and shipping address, and we will confirm availability and pricing.

Purchase through the official RedEarth website, authorized distributors, or approved retail partners to ensure authenticity and warranty eligibility. If you are unsure, send us your purchase record, seller information, and product photos, and we will help verify.